Training
Customized curriculum development and exceptional training enable service delivery excellence, driving stakeholder growth.
Training Experts
In the imaging industry, customized curriculum development and training play a crucial role in ensuring service delivery excellence. With new technologies and products constantly emerging, it’s essential that technicians and field service teams have the knowledge and skills necessary to provide top-notch service to customers and CES can help.
By providing customized curriculum development and training, we help ensure increased operational efficiency and customer satisfaction.
Services
Our approach to Training
We follow a structured approach to our customized curriculum development and training services, using the PADDIE acronym: Plan, Analyze, Design, Develop, Implement, and Evaluate. This process allows us to fully understand yourunique needs and challenges and to create training programs that are tailored to your specific requirements. We work closely throughout the process, ensuring that the training is effective and relevant to your business needs.
During the planning phase, we collaborate to identify specific needs, challenges, and performance outcomes for the training program. This ensures that our customized curriculum development and training services align with yourbusiness goals and deliver measurable results.
In the analysis phase, we assess the knowledge and skills of technicians and field service teams to identify gaps and areas for improvement. This informs the development of a customized curriculum tailored to the participants’ learning styles, maximizing engagement and retention.
Our instructional design team creates a customized curriculum using various approaches such as courseware authoring, videography, and eLearning to address the unique needs of our clients and the imaging industry. We develop engaging, interactive content that promotes learning retention and application, while aligning with performance outcomes and expectations. The design ensures the training program is relevant, effective, and enjoyable for participants.
Our Education Developers use the latest technologies and best practices in adult learning to develop engaging training materials, including manuals, videos, and simulations. We ensure that the content promotes learning retention and application, and meets the specific needs of our clients while aligning with performance outcomes and expectations.
We offer a variety of delivery methods such as online courses, virtual classrooms, and hands-on training sessions to meet the unique needs of learners and clients. Our experienced trainers deliver engaging, effective training that aligns with performance outcomes and expectations. We provide feedback and assessment opportunities to promote learning retention and application.
We evaluate our training programs by measuring their impact on customer satisfaction, service delivery times and first-time fix rates. Our comprehensive reports provide insight into KPIs, evaluations, surveys, and feedback, helping clients continuously improve their service offerings and employee performance. By exceeding customer expectations, our training services drive stakeholder satisfaction and growth.
Services
Why Choose Us
For more than twenty years CES has been providing valuable services to some of the largest companies in North America. Let us help your organization reach its full potential.
- When you work with us, you can count on personalized, one-on-one service every step of the way.
- We stand by our values. We care deeply about the people and organizations we serve. We never stray from our uncompromising standards.
- We are a team of skilled professionals with decades of combined project management expertise.
- We’re proud of the company we keep. Multiple Fortune 500 companies trust CES to help them achieve their service goals.
Let our Experience Work for You
CES has the knowledge, professionalism, and skills to meet your service needs. Contact us today to discuss what we can do for your organization.