About US

WE KNOW HOW TO DO IT RIGHT.

We have spent our careers developing and deploying technical service solutions.

WE KNOW HOW TO DO IT RIGHT.

Customer Engineering Services, LLC (CES) is a North American technology services and support organization. Founded in 2003, CES provides a broad range of Lifecycle Deployment Services, including field service, help desk, depot repair, education development and training, installation, and service planning. With hundreds of associates strategically located across North America, we enable equipment manufacturers to focus on product development and sales, while CES develops and executes critical Service coverage plans on their behalf. CES completes time sensitive service events and activities for Manufacturers, Distributors, and Value Added Resellers in the Commercial and Industrial Printer Market, the Self-Serve and Automated Retail Kiosk market, as well as supporting technology in the Photo-Finishing Market.

The highly skilled and experienced CES Executive and Management Team maintains decades of industry experience, while possessing a deep understanding of the Service business. We deliver to our customers proven results and know-how, acquired by working for some of the largest and most respected service companies.

Click here to view a list of our core management team.

Scroll through the CES management team

SCOTT JOHNSON CHIEF EXECUTIVE OFFICER

Scott Has 25 Years Of experience in the areas of service relationship and service operations management, at both the domestic and international levels. Scott Holds A B.S. in Business Economics from the State University of New York at Oneonta and a Masters Of Business Administration from Boston University.

AARON WARRICK PRESIDENT & CHIEF OPERATING OFFICER

Aaron joined CES in 2007 and Has Over 30 Years Of Personnel Management Experience. He has held a number of positions in the organization such as Vice President – Field Service Operations and Director of Field Service Operations- Eastern Region. In his current role, he is responsible for all Field Service and Support functions as well as helpdesk functions and HR.

GLENN BURNS VICE PRESIDENT - HUMAN RESOURCES

Glenn has over 30 years of field service experience, with more than 15 of those years in the area of human resources. He assumed the role of Vice President Of Human Resources for CES In July Of 2011. Glenn is a graduate of American University in Washington D.C. He is a member of the Society For Human Resource Management, With a SPHR (Senior Professional In Human Resources) certification.

ROBIN DAVIS SENIOR DIRECTOR - FINANCIAL OPERATIONS

Robin has 24 years of experience in the areas of retail and service operations management, including 2 years of human resources management experience. Robin has responsibility for CES's financial accounting as of April 2021. Since joining CES in 2010 she has held a variety of positions from TSR, District Manager, West-Operations Manager, National Operations Manager, Director of Field Service-East. Prior to joining CES, Robin had management responsibilities in photo, home entertainment, and human resources for 20 years at Walmart before retiring in April 2010 after spending 11 years in Alaska/Hawaii.

CODY ANDERSON SENIOR DIRECTOR - FIELD OPERATIONS

Over the past 20 years, Cody has established a solid track record of leading people and technical service teams. Since Joining CES in 2007, he has held a variety of roles ranging from TSR to District Manager. In 2014, He oversaw the implementation of the Value Added Services (VAS) Group. Currently, Senior Director of Field Operations, he now oversees both the Field Technical team as well as Level Two Support. Prior to joining CES, he held several management positions at Walmart, overseeing Home Entertainment.

CARLOS CABRAL SENIOR DIRECTOR - SUPPORT OPERATIONS

With extensive experience in service and technology, ranging from manufacturing, product and business management, and multi-national technology transfers; Carlos has developed international service and support organizations for a variety of companies. At CES, Carlos is responsible for the Rochester and Irving Help Desks, Value Added Services, and Quality Support Teams (QSS and QST). Focused on sales and marketing support, preventative maintenance, customer training, replenishment, and installations.

JOHN POTESTA SENIOR DIRECTOR - SERVICE SUPPORT

John has over 30 years of service management experience and has held management positions At Qualex, Konica, and Fujifilm corporations. he has comprehensive experience in leading organizations through critical restructuring to accommodate for new business growth or to adapt to changing business environments. John is responsible for Project Management, Education, Customer Care, Camera Repair, Data Management, and IT support functions at CES. He has a Bachelor Of Science Degree in photo processing management from Rochester Institute Of Technology.

OUR TEAM IS AN EXTENSION OF YOUR TEAM

Our full-time CES Associates cover all of North America including Alaska, Hawaii, and Puerto Rico. We are prepared to provide unparalleled, comprehensive services
and support for your company and clients.

LIFECYCLE DEPLOYMENT SERVICES

CES maintains a menu of Lifecycle Deployment Services, which are designed to provide a comprehensive and flexible offering which can meet the changing needs of your business. With more than 25 distinct services available, we can design a scalable solution for your business that can build brand loyalty, optimize revenue, and deliver cost certainty.

PRE-DEPLOYMENT

There are many key factors that need to come together to ensure a successful launch of a new product or service in the marketplace. MORE

DEPLOYMENT

A well-executed plan is often what separates the best companies from the competition. Choosing a partner that understands those first impressions can be the MORE

POST-DEPLOYMENT

Keeping your equipment running and in good condition directly translates into profitability for you and your customer. Crafting an ongoing service program MORE

PRE-DEPLOYMENT

There are many key factors that need to come together to ensure a successful launch of a new product or service in the marketplace. MORE

DEPLOYMENT

A well-executed plan is often what separates the best companies from the competition. Choosing a partner that understands those first impressions can be the MORE

POST-DEPLOYMENT

Keeping your equipment running and in good condition directly translates into profitability for you and your customer. Crafting an ongoing service program MORE

WHY CHOOSE CES?

IT IS THAT SIMPLE.

CES has the experience, skill, and support to make
your business stronger.

IT IS THAT SIMPLE.

MARKETS WE SERVE

CES provides Services to a variety of customers across multiple business segments. Specifically, CES specializes in the following areas:
Customer Engagement Technologies

Automated Retail, Interactive Kiosks, Informational Kiosks

Hardcopy Output Printer Technologies

Laser, Inkjet, Wide Format, Impact, Dye Sub, Matrix

Photo-Finishing Technologies

Image Capture and Processing, Scanner Technology

SINGLE SOURCE PROVIDER

Through the CES Lifecycle Services, all of your service needs can be expertly met from a company recognized for high-quality service. From Installations, Field Service, Help Desk, and Depot Repair, to Training, Education, and much more, let us help your business develop.

COMPREHENSIVE & FLEXIBLE SOLUTIONS

Whether you are looking for a partner on a National, Regional, or North American level, CES can design and structure a service delivery model and solution that will fit your needs.

EXPERIENCED WORKFORCE

From Executive Management to Field Technicians and Help Desk Professionals, CES maintains a highly-skilled and experienced team. Ongoing training and the excellent education of our team are paramount to ensure that we remain ahead of industry trends and deliver the quality service experience you expect.

SERVICE EXCELLENCE

CES focuses not just on delivering an excellent technical service experience. We also strive to ensure that our team is well-equipped with the training and knowledge to provide an exceptional customer experience for you and your client. That is why we train our team on important “soft-skills” that can help enhance your customer’s experience and build brand loyalty for you with your clients.

CAREERS

YOU MAKE US WHO WE ARE.

We provide you with work that is intriguing and compelling.

YOU MAKE US
WHO WE ARE.

At CES, we recognize that our employees are the foundation of our company and the key to delivering world-class service. Because recruiting and retaining qualified employees is a high priority, CES ensures that their work experience is challenging, stimulating, and productive. We accomplish this through a combination of career development, training programs, great benefits, and a professional work environment.

Customer Engineering Services, LLC is an Equal Opportunity / Affirmative Action Employer M / F / D / V. Please be advised that CES requires successful completion of a drug-screening and background investigation as a condition of employment. For more information, or to apply for a position, begin by launching our Opportunities App below.

Scroll through our list of CES job openings

CONTACT US

CES professionals are waiting to help you with your organization’s Service needs. To speak with a CES Sales Professional and to learn more about how CES can help your organization please email us at .

For general inquiries you may contact us at or via mail at CES, PO Box 3770, Coppell, TX 75019

Employment Verification
Call: 800-367-5690
Employer Code 25410, Customer Engineering Services