Call Center Management
Our goal is to consistently exceed your expectations of what a Help Desk can provide.
Call Center Management Experts
At Customer Engineering Services our team of Call Center Experts provide the highest quality remote support foryour business needs. From password resets, and proactive device monitoring to complex software or hardware troubleshooting we have the experts for your situation.
With 20 years in the business, we have an experienced staff that prides themselves on reliability and first-call remote resolution
handling Windows, Linux, and proprietary software updates, troubleshooting, proactive device monitoring andtrend analysis to name a few.. Our continual training cycles ensure that we are poised to handle your issues quickly and completely with the goal goal of finding the root cause of an issue and resolving that issue to get your business operational.
Our friendly and highly trained staff is ready to handle your issue professionally and effectively.
Services
Our approach to Project Management
Our approach to Help Desk Support is to exceed your expectations, minimize equipment downtime and increase your profitability. Our caring and highly trained staff take personal pride in providing the best experience possible by quickly resolving your issue completely.
Our help desk team can log into your system remotely to solve many issues. We can help update or upgrade your systems remotely and we can train personnel to fit your needs.
With around-the-clock monitoring and live support we’re able to spot emerging trends before they become serious issues. Through data extraction, reports, and investigation we can head off potential problems before causing business impact. Your concern is your business. Our concern is to keep your devices running optimally so you don’t have to think about them.
We constantly look for ways to improve our level of support by analyzing past issues, forecasting for the future, and verifying we are meeting or exceeding all KPI’s. We have decades of experience and know that at any moment we will need to change priorities to handle what we are faced with.
We know it’s not a “one-size-fits-all” solution for every business and our teams have a diverse range of skills and talent to support all needs.. With knowledge and experience supporting a a variety of businesses from multinational corporations to your favorite local shop. Regardless of business size, we can be the one business to support your Help Desk and Field Service needs.
Services
Why Choose Us
For more than twenty years CES has been providing valuable services to some of the largest companies in North America. Let us help your organization reach its full potential.
- When you work with us, you can count on personalized, one-on-one service every step of the way.
- We stand by our values. We care deeply about the people and organizations we serve. We never stray from our uncompromising standards.
- We are a team of skilled professionals with decades of combined project management expertise.
- We’re proud of the company we keep. Multiple Fortune 500 companies trust CES to help them achieve their service goals.
Let our Experience Work for You
CES has the knowledge, professionalism, and skills to meet your service needs. Contact us today to discuss what we can do for your organization.