Onsite Service
Technical Service where the Customer Comes First
Onsite Service Overview
At CES, providing exceptional customer service is our top priority. As a comprehensive one-stop service organization, we understand that maximizing uptime is crucial to driving profitability and ensuring high customer satisfaction. That’s why we offer preventive maintenance, emergency services, ongoing service planning, and reporting as essential elements to enhance your customers’ experience.
Partnering with CES for your field service needs can provide numerous benefits to your business. It can save you money, improve your efficiency and most importantly it can improve your customer satisfaction. If you want to provide your clients with the best possible service, consider hiring CES for your field service needs.
Let CES be your trusted service partner.
- Onsite repair, seven (7) days a week
- Augmented reality, virtual support
- Preventive maintenance, monthly, quarterly, and yearly
- Site inspections
- Parts management
- Install/Deinstall, Upgrades & other Project services
- Provide Level 2 Support
Services
What can we do for you?
CES provides quick and efficient service to restore your unit’s operational status based on predetermined service levels. Our trained and certified technicians will be dispatched promptly to address any issues.
We offer a variety of response time service levels and pricing models to cater to your specific needs. Our Bundled Services offer the most cost-effective service programs in the industry, ensuring that you get the best value for your investment.
CES offers a comprehensive Preventive Maintenance program to ensure your equipment operates efficiently to avoid unexpected downtime. Our skilled technicians conduct regular maintenance visits based on predetermined time frames to keep your equipment in top condition. We offer various options to cater to your specific needs, whether you require a monthly, quarterly, or yearly maintenance schedule. Additionally, we can provide you with a customized maintenance plan and assist in creating one if you don’t have an established program in place. At CES, we aim to maximize your equipment uptime and minimize unexpected repairs or downtime.
Whether you’re relocating across the mall or across town, CES will handle all the logistics in coordination with your preferred carrier to minimize downtime. Our comprehensive service includes preparing the unit for shipment, reinstallation, and final testing at the new location.
CES offers extensive network troubleshooting services, including remote and onsite support, to quickly resolve any issues with your equipment. Our team monitors site and equipment operations to ensure maximum uptime and promptly dispatches a skilled and qualified technician to diagnose and repair the problem efficiently. We aim to minimize downtime and maximize productivity, ensuring your equipment is up and running as soon as possible.
Services
Our approach to Onsite Service
We know that the success of your company depends on the satisfaction of your clients. One of the ways to keep your clients happy is to ensure products and services are available when they need them. This is where field service comes into play, but managing a field service team can be challenging, and this is where we can help.
When you partner with us, you are getting a team of experts with years of experience in field service. Our professionals have the training and expertise needed to diagnose and fix problems quickly and efficiently. We have seen it all, and we know how to handle any situation that arises. You can rest assured that your clients will receive top-notch service.
Hiring and training a field service team can be expensive. Not only do you have to pay for their salaries, but you also have to provide them with equipment, tools, and vehicles. When you partner with CES, you are outsourcing these costs. You only pay for the services you need and you don’t have to worry about any of the other expenses associated with managing a field service team.
As your business grows your field service needs may change. Partnering with CES allows you to scale your field service team up or down as needed. If you experience a sudden increase in demand, CES can quickly provide you with the additional technicians you need. Conversely, if your demand drops, you can reduce the number of technicians you are using.
CES can help you increase your efficiency by providing you with the tools and technology needed to manage your field service team. We can provide you with real-time data on the status of your technicians and the work they are doing. This data can help you optimize your field service operations and make informed decisions.
The most important benefit of partnering with us is that we can help improve your customer satisfaction. When your clients have an issue with your products or services, they want it fixed quickly and efficiently. CES will ensure that your clients receive top-notch service. This can improve their perception of your brand and increase their loyalty to your company.
Services
Why Choose Us
For more than twenty years CES has been providing valuable services to some of the largest companies in North America. Let us help your organization reach its full potential.
- When you work with us, you can count on personalized, one-on-one service every step of the way.
- We stand by our values. We care deeply about the people and organizations we serve. We never stray from our uncompromising standards.
- We are a team of skilled professionals with decades of combined project management expertise.
- We’re proud of the company we keep. Multiple Fortune 500 companies trust CES to help them achieve their service goals.
Let our Experience Work for You
CES has the knowledge, professionalism, and skills to meet your service needs. Contact us today to discuss what we can do for your organization.