About US

WE KNOW HOW TO DO IT RIGHT.

We have spent our careers developing and deploying technical service solutions.

WE KNOW HOW TO DO IT RIGHT.

Customer Engineering Services, LLC (CES) is a North American technology services and support organization. Founded in 2003, CES provides a broad range of Lifecycle Deployment Services, including field service, help desk, depot repair, education development and training, installation, and service planning. With hundreds of associates strategically located across North America, we enable equipment manufacturers to focus on product development and sales, while CES develops and executes critical Service coverage plans on their behalf. CES completes time sensitive service events and activities for Manufacturers, Distributors, and Value Added Resellers in the Commercial and Industrial Printer Market, the Self-Serve and Automated Retail Kiosk market, as well as supporting technology in the Photo-Finishing Market.

The highly skilled and experienced CES Executive and Management Team maintains decades of industry experience, while possessing a deep understanding of the Service business. We deliver to our customers proven results and know-how, acquired by working for some of the largest and most respected service companies.

Click here to view a list of our core management team.

Scroll through the CES management team

JIM FOX FOUNDER AND CHIEF EXECUTIVE OFFICER

With Over 33 Years Of Maintenance And Services Experience At IBM In A Host Of Executive Positions, Jim Has Developed And Implemented Highly Successful Maintenance And Services Strategies For Large Service Organizations Within The Information Technology And Printing Industries. Jim Holds A Masters Degree In Business From Columbia University.

RON SANTOS PRESIDENT AND CHIEF OPERATING OFFICER

With 37 Plus Years Of Service Management Experience At IBM And Fujifilm In The Printing And Photo Imaging Industry, Ron Provides Strategic Leadership And Policies For CES As Well As Overlooking The Day-To-Day Operations. Ron Holds A Masters In Science Degree In Management Information Systems From Pace University.

JERRY HOPE CHIEF FINANCIAL OFFICER

With 39 Years Of Service Management Experience In The Information Technology And Printing Industries, Including Five Years As A Human Resource Executive, Jerry Is Responsible For CES Financial Accounting And All Human Resource Programs And Strategies. Jerry Has A Bachelor Of Science Degree In Human Resource Management And Employee Relations From Syracuse University.

MARY FOX VICE PRESIDENT BUSINESS OPERATIONS

Mary Joined CES As A Co-Founder In December, 2003. Prior To Joining CES, Mary Has Had Experience In Direct Sales And Has Managed A Research Program At Rensselaer Polytechnic Institute In Troy, New York. Mary’s Prior Experience In Sales And Administration Has Made Her A Great Resource For CES.

CHRIS MCCARTHY VICE PRESIDENT AND GENERAL MANAGER

Chris Has Over 20 Years Experience In The Banking And Financial Services Industry. He Has Held A Variety Of Customer-Facing Leadership And Executive Level Positions. His Experience Includes Managing Teams On A National-Level With A Focus On Growing Business And Delivering A High-Level Of Customer Focus And Satisfaction. Chris Is Responsible For The Field Organization And Sales Group. He Has Earned A B.S. And MBA From Nichols College.

BILL HUCKABY VICE PRESIDENT OF SALES AND IMPLEMENTATION

With Over 30 Years Of Management And Business Development Skills At IBM, Bill Has The Responsibility Of Selling New Business Opportunities For CES And Ensuring That These New Accounts Are Integrated Within The Current Business And Operating Structure. Bill Holds A Bs In Industrial Technology From Southern Connecticut State University. Bill Is Also A Graduate Of The Colorado Executive Development In Residence Program.

DAVE FEHSKENS VICE PRESIDENT OF SERVICE PLANNING

With 37 Years Of Management Experience In All Phases Of Service Management Including Field, Depot And Helpdesk Operations, Dave Is Presently Responsible For The CES Service Planning Team, Which Includes Education Development, Our Helpdesk Operations In Both Irving, Tx And Rochester, Ny As Well As Depot And Support Operations In Edison, Nj. Prior To Joining CES, Dave Directed The Fujifilm Field Service Team For More Than 12 Years.

SCOTT JOHNSON VICE PRESIDENT OF SERVICE SUPPORT

Scott Has 20 Years Of Experience In The Areas Of Service Relationship And Service Operations Management, At Both The Domestic And International Levels. Scott Has Responsibility For CES’s Service Support Function Which Includes The Areas Of Service Performance And Analysis, It Services, Training Delivery, And Value Added Services. Scott Holds A BS In Business Economics From The State University Of New York At Oneonta And A Masters Of Business Administration From Boston University.

GLENN BURNS VICE PRESIDENT OF HUMAN RESOURCES

Glenn Has Over 30 Years Of Field Service Experience With More Than 15 Of Those Years In The Area Of Human Resources. He Assumed The Role Of Vice President Of Human Resources For CES In July Of 2011. Glenn Is A Graduate Of American University In Washington D.C. He Is A Member Of The Society For Human Resource Management With SPHR (Senior Professional In Human Resources) Certification.

AARON WARRICK VICE PRESIDENT OF FIELD OPERATIONS/UNITED STATES AND CANADA

Aaron Has Over 25 Years Of Personnel Management Experience. After Starting His Career Managing Several Retail Locations, As Well As Serving As Quality Control Manager For Wolf Camera In Atlanta, Ga, Aaron Joined Fuji Photo Film USA In 1996, Ultimately Working As Regional Service Manager. At CES, Aaron Is Responsible For The Entire Field Operations For The United States And Canada.

CARLOS CABRAL DIRECTOR OF FIELD OPERATIONS – WESTERN REGION

With Extensive Experience In Service And Technology, Ranging From Manufacturing, Product And Business Management, And Multi-National Technology Transfers; Carlos Has Developed International Service And Support Organizations For A Variety Of Companies. At CES, Carlos Is Responsible For Field Operations West Of The Mississippi Including Hawaii And Alaska.

JOHN POTESTA DIRECTOR OF FIELD OPERATIONS – EASTERN REGION

John Has Over 30 Years Of Service Management Experience And Has Held Management Positions At Qualex, Konica, And Fujifilm Corporations. John Has Comprehensive Experience In Leading Organizations Through Critical Restructuring To Accommodate For New Business Growth, Or To Adapt To Changing Business Environments. John Has A Bachelor Of Science Degree In Photo Processing Management From Rochester Institute Of Technology. John Is Responsible For Field Operations In The Eastern Half Of The United States.

OUR TEAM IS AN EXTENSION OF YOUR TEAM

Our full-time CES Associates cover all of North America including Alaska, Hawaii, and Puerto Rico. We are prepared to provide unparalleled, comprehensive services
and support for your company and clients.

LIFECYCLE DEVELOPMENT SERVICES

CES maintains a menu of Lifecycle Deployment Services, which are designed to provide a comprehensive and flexible offering which can meet the changing needs of your business. With more than 25 distinct services available, we can design a scalable solution for your business that can build brand loyalty, optimize revenue, and deliver cost certainty.

PRE-DEPLOYMENT

There are many key factors that need to come together to ensure a successful launch of a new product or service in the marketplace. MORE

DEPLOYMENT

A well-executed plan is often what separates the best companies from the competition. Choosing a partner that understands those first impressions can be the MORE

POST-DEPLOYMENT

Keeping your equipment running and in good condition directly translates into profitability for you and your customer. Crafting an ongoing service program MORE

PRE-DEPLOYMENT

There are many key factors that need to come together to ensure a successful launch of a new product or service in the marketplace. MORE

DEPLOYMENT

A well-executed plan is often what separates the best companies from the competition. Choosing a partner that understands those first impressions can be the MORE

POST-DEPLOYMENT

Keeping your equipment running and in good condition directly translates into profitability for you and your customer. Crafting an ongoing service program MORE

WHY CHOOSE CES?

IT IS THAT SIMPLE.

CES has the experience, skill, and support to make
your business stronger.

IT IS THAT SIMPLE.

MARKETS WE SERVE

CES provides Services to a variety of customers across multiple business segments. Specifically, CES specializes in the following areas:
Customer Engagement Technologies

Automated Retail, Interactive Kiosks, Informational Kiosks

Hardcopy Output Printer Technologies

Laser, Inkjet, Wide Format, Impact, Dye Sub, Matrix

Photo-Finishing Technologies

Image Capture and Processing, Scanner Technology

SINGLE SOURCE PROVIDER

Through the CES Lifecycle Services, all of your service needs can be expertly met from a company recognized for high-quality service. From Installations, Field Service, Help Desk, and Depot Repair, to Training, Education, and much more, let us help your business develop.

COMPREHENSIVE & FLEXIBLE SOLUTIONS

Whether you are looking for a partner on a National, Regional, or North American level, CES can design and structure a service delivery model and solution that will fit your needs.

EXPERIENCED WORKFORCE

From Executive Management to Field Technicians and Help Desk Professionals, CES maintains a highly-skilled and experienced team. Ongoing training and the excellent education of our team are paramount to ensure that we remain ahead of industry trends and deliver the quality service experience you expect.

SERVICE EXCELLENCE

CES focuses not just on delivering an excellent technical service experience. We also strive to ensure that our team is well-equipped with the training and knowledge to provide an exceptional customer experience for you and your client. That is why we train our team on important “soft-skills” that can help enhance your customer’s experience and build brand loyalty for you with your clients.

CAREERS

YOU MAKE US WHO WE ARE.

We provide you with work that is intriguing and compelling.

YOU MAKE US
WHO WE ARE.

At CES, we recognize that our employees are the foundation of our company and the key to delivering world-class service. Because recruiting and retaining qualified employees is a high priority, CES ensures that their work experience is challenging, stimulating, and productive. We accomplish this through a combination of career development, training programs, great benefits, and a professional work environment.

Customer Engineering Services, LLC is an Equal Opportunity / Affirmative Action Employer M / F / D / V. Please be advised that CES requires successful completion of a drug-screening and background investigation as a condition of employment. For more information, or to apply for a position, begin by launching our Opportunities App below.

Scroll through our list of CES job openings

CONTACT US

CES professionals are waiting to help you with your organization’s Service needs. To speak with a CES Sales Professional and to learn more about how CES can help your organization please complete the form below or email us at sales@cesservice.com.

For general inquiries you may contact us at info@cesservice.com or via mail at CES, PO Box 3770, Coppell, TX 75019

Employment Verification
Call: 800-367-5690
Employer Code 25410, Customer Engineering Services
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